Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@glowingsupply.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@glowingsupply.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at whitepomelo.mn@gmail.com.

Last updated: February 25th 2026

At GlowingSupply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and in original condition

  • In original packaging

  • Accompanied by proof of purchase

Items returned without authorization may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return unless defective:

  • Opened or used beauty products

  • Personal care items

  • Clearance or final sale items

  • Gift cards

  • Customized or special-order products

Wholesale bulk orders may be subject to additional return restrictions.

3. Return Process

To start a return:

  1. Email us at support@glowingsupply.com with your order number and reason for return.

  2. Wait for return authorization and instructions.

  3. Ship the item back to the provided return address.

Customers are responsible for return shipping costs unless the item is defective or we made an error.

4. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will offer a replacement, store credit, or refund when appropriate.

5. Refunds

Once we receive and inspect your return, we will notify you of approval status.

If approved:

  • Refunds are issued to the original payment method 

  • Processing time: 5–10 business days depending on your bank

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, please contact us at support@glowingsupply.com.

7. Wholesale Orders

Wholesale or bulk purchases may be final sale or subject to restocking fees unless items arrive damaged or incorrect. Please contact us before purchasing if you have questions.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account

  • Contact your credit card company

  • Contact your bank

If you still need help, email us at support@glowingsupply.com.

9. Contact Us

For return or refund questions:

Email: support@glowingsupply.com
Business Name: GlowingSupply
Business Hours: Monday-Friday [8:00 AM- 5:00 PM]

⚠️ California Proposition 65 Warning (Recommended)

California Proposition 65 Warning:
Some products sold by GlowingSupply may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, visit: www.P65Warnings.ca.gov

GlowingSupply reserves the right to update this policy at any time.